Frequently Asked Questions
Everything you need to know about shopping with Elliosa.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping generally takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your shipment's progress.
Do you offer international shipping?
Currently, Elliosa ships to the United States, Canada, and the United Kingdom. We are working on expanding our delivery options to more countries soon.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I change or cancel my order after it's been placed?
Because we aim to ship orders as quickly as possible, changes or cancellations must be requested within 1 hour of purchase by contacting our support team.